Careers

Title: Service Technician
Reports to: Service Manager
Job purpose:To provide outstanding service and support to all customers whether it is trouble shooting over the phone or on-site service. The goal is to resolve all customer opportunities and issues as quickly as possible while maintaining a professional and courteous attitude. In-house service on equipment, electrical, assembly, jobs, repairs, etc… is the primary focus when not assisting customers
 
Key responsibilities and accountabilities:
  •  Act as the lead and first line of communication on all service related phone calls; treating all customers with respect and courtesy while resolving their issue.
  •  Provide professional assistance, support, and service when on-site at a customer’s facility, remembering that each customer is valuable to our business.
  •  Recommend parts and other services to customers while on-site at their facility, leaving the customer with a feeling that MP Equipment can fulfill all of their needs.
  •  Never leave a job unfinished, whether it is in-house or on-site at a customer facility. All jobs should be completed and the customer should be fully satisfied before a job is considered complete. In extreme circumstances when this is not achievable please contact your manager before leaving an incomplete job or service.
  •  Forward any potential sales lead to Sales team, including appropriate contact information and potential sales opportunities.
  •  Maintain accurate documentation of all services, including detailed trip reports, services provided, accurate time allocation, customer information, and any follow-up required with the customer.
  •  Follow up with customers on services performed at their facility to ensure that they are nothing less than 100% satisfied and all of their issues have been fully resolved. This follow-up should occur within a couple days from the service visit and documented on the job.
  •  Accurately complete all M1 paperwork for services provided both on-site and jobs performed in-house. Ensure that service related jobs are completed correctly and ready to invoice. This includes production completing the job, confirming the correct price back to the customer, shipping the job at of M1 and ensuring that all paperwork is attached (signed confirmations, trip reports, job, picking slip, packing slip, et al.).
  •  Complete all in-house jobs properly and in a timely fashion. This includes jobs for inventory, jobs for order, customer repairs, or other tasks assigned by management.
  •  Check with inventory during idle time to see if there are assemblies, jobs, or repairs that need attention.
  •  All other service related tasks as may be requested by management.
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Title:    Technical Assembler
Reports to:     Project Manager Supervisor
Job purpose:  Assemble and rebuild blockers, pieces, or products using a variety of tools and equipment according to specifications.
Key responsibilities and accountabilities:
  • Rebuilds blockers by tearing down and determining replacement parts.
  • Prepares work to be completed by studying assembly instructions, blueprint specifications, and parts lists; gathering parts, subassemblies, tools, and materials.
  • Positions parts and subassemblies by using templates or reading measurements.
  • Assembles components by soldering; fastening parts and subassemblies.
  • Maintains safe and clean working environment by complying with procedures, rules, and regulations.
  • Conserves resources by using equipment and supplies as needed to accomplish job results.
  • Documents actions by completing production and quality forms.
  • Contributes to team effort by accomplishing related results as needed.
  • Any and all other duties as assigned by management.
Physical Requirements:
  • Sitting for long periods of time
  • Ability to lift heavy objects up to 30 lbs
  • Lifting over head up to 30 lbs on a frequent basis
  • Pushing and pulling on a continuous basis
Skill Requirements:
Judgment and Decision Making-- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Critical Thinking-- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Coordination-- Adjusting actions in relation to others' actions.
Time Management-- Managing one's own time.
Speaking-- Talking to others to convey information effectively.
Getting Information-- Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates-- Providing information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Making Decisions and Solving Problems-- Analyzing information and evaluating results to choose the best solution and solve problems.
Organizing, Planning, and Prioritizing Work-- Developing specific goals and plans to prioritize, organize, and accomplish your work.
Identifying Objects, Actions, and Events-- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Inspecting Equipment, Structures, or Material-- Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Monitor Processes, Materials, or Surroundings-- Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
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Title:    Assembler
Reports to:     Project Manager Supervisor
Job purpose:  Assemble Mechanical and Electrical parts, pieces or products using a variety of tools and equipment according to required specifications.
Key responsibilities and accountabilities:
  • Prepares work to be completed by studying assembly instructions, blueprint specifications, and parts lists; gathering parts, subassemblies, tools, and materials.
  • Positions parts and subassemblies by using templates or reading measurements.
  • Assembles components by examining connections for correct fit; fastening parts and subassemblies.
  • Verifies specifications by measuring completed component.
  • Resolves assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources.
  • Maintains safe and clean working environment by complying with procedures, rules, and regulations.
  • Conserves resources by using equipment and supplies as needed to accomplish job results.
  • Documents actions by completing production and quality forms.
  • Contributes to team effort by accomplishing related results as needed.
Physical Requirements:
  • Bending and stooping for long periods of time
  • Sitting and standing for long periods of time
  • Ability to lift heavy objects up to 50 lbs
  • Lifting over head up to 30 lbs on a frequent basis
  • Pushing and pulling on a continuous basis
Skill Requirements:
Judgment and Decision Making-- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Critical Thinking-- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Coordination-- Adjusting actions in relation to others' actions.
Time Management-- Managing one's own time.
Speaking-- Talking to others to convey information effectively.
Getting Information-- Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates-- Providing information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Making Decisions and Solving Problems-- Analyzing information and evaluating results to choose the best solution and solve problems.
Organizing, Planning, and Prioritizing Work-- Developing specific goals and plans to prioritize, organize, and accomplish your work.
Identifying Objects, Actions, and Events-- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Inspecting Equipment, Structures, or Material-- Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Monitor Processes, Materials, or Surroundings-- Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
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Title:  Manual Machinist  
 
Reports To: Lead Manual Machinist
 
Job Description:
  • Performs all tasks in a safe and responsible manner.
  • Reads and interprets blueprints.
  • Uses gages and measuring instruments to meet tolerance requirements.
  • Uses precision tools, machinery and equipment such as lathe, vertical milling machine, drill press, hydraulic press, chop saw, band saw, push and pull broaches and a variety of cutting tools and equipment.
  • Fabricates and shapes parts such as tools and machine parts out of metal, plastics and composites
  • Properly and safely selects, aligns, secures and removes holding fixtures, cutting tools, attachments, accessories and materials onto machines
  • Recognizes, deploys and properly uses inserts, fixtures and tooling
  • Performs daily and regular cleaning and light maintenance tasks on machinery and equipment
  • Evaluate experimental procedures and recommend change or modifications for efficiency and adaptability to setup and production
  • Ability to track parts and jobs into the vantage system.
  • Utilizes and abides by ISO requirements and safety procedures
  • Complies with all quality policies, specifications, regulations and instructions.
  • Any other duties/projects as assigned by Management.
Required Abilities:
  • Knowledge of manual mills and lathes  (ie, threading, boring, facing, large part setups, broaching, keyways)
  • Knowledge of materials and their differences (UHMW, 303/304 SS, 17-4 PH SS, Nylon, Delrin, Teflon)
  • Strong grasp GD&T practices.
  • Ability to lift heavy loads up to 50lbs and work on your feet for an entire shift.
  • Communication skills both with coworkers and management.
Skill Requirements:
Judgment and Decision Making-- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Critical Thinking-- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Management of Personnel Resources-- Motivating, developing, and directing people as they work, identifying the best people for the job.
Coordination-- Adjusting actions in relation to others' actions.
Monitoring-- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Time Management-- Managing one's own time and the time of others.
Speaking-- Talking to others to convey information effectively.
Getting Information-- Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates-- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Making Decisions and Solving Problems-- Analyzing information and evaluating results to choose the best solution and solve problems.
Guiding, Directing, and Motivating Subordinates-- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Coordinating the Work and Activities of Others-- Getting members of a group to work together to accomplish tasks.
Organizing, Planning, and Prioritizing Work-- Developing specific goals and plans to prioritize, organize, and accomplish your work.
Scheduling Work and Activities-- Scheduling events, programs, and activities, as well as the work of others.
Identifying Objects, Actions, and Events-- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Inspecting Equipment, Structures, or Material-- Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Monitor Processes, Materials, or Surroundings-- Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
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